Shipping policy
Shipping Policy – Silken and Dreams
At Silken and Dreams, we aim to provide a smooth and transparent shipping experience for all our customers. Below, you will find all the details about our shipping process.
1. Shipping Area
Countries: We currently ship exclusively to the : United States, United Kingdom, Canada & Australia.
Future Expansion: We are exploring options to expand our shipping areas in the future.
2. Shipping Costs
Shipping countires: United States, United Kingdom, Canada & Australia.
Free shipping on all orders.
No Hidden Fees: All costs are clearly stated at checkout.
3. Order Processing Time
United States:
Processing Time: Orders are processed within 1-2 business days (Monday to Saturday).
Order Cutoff Time: Weekend Orders: Orders placed over the weekend will be processed on the next business day.
United Kingdom:
Processing Time: Orders are processed within 1-2 business days (Monday to Saturday).
Order Cutoff Time:
Weekend Orders: Orders placed over the weekend will be processed on the next business day.
Canada:
Processing Time: Orders are processed within 1-2 business days (Monday to Saturday).
Order Cutoff Time:
Weekend Orders: Orders placed over the weekend will be processed on the next business day.
Australia:
Processing Time: Orders are processed within 1-2 business days (Monday to Saturday).
Order Cutoff Time:
Weekend Orders: Orders placed over the weekend will be processed on the next business day.
4. Delivery Time
United States:
Estimated Delivery Time: 4-15 business days.
Shipping Days: Shipments take place from Monday to Friday.
Note: Delivery times are estimates and may vary due to external factors such as weather conditions or logistical delays.
Total Delivery Time: Expect a total delivery time of 5-17 business days to receive your order.
United Kingdom:
Estimated Delivery Time: 4-15 business days.
Shipping Days: Shipments take place from Monday to Friday.
Note: Delivery times are estimates and may vary due to external factors such as weather conditions or logistical delays.
Total Delivery Time: Expect a total delivery time of 5-17 business days to receive your order.
Canada:
Estimated Delivery Time: 4-15 business days.
Shipping Days: Shipments take place from Monday to Friday.
Note: Delivery times are estimates and may vary due to external factors such as weather conditions or logistical delays.
Total Delivery Time: Expect a total delivery time of 5-17 business days to receive your order.
Australia:
Estimated Delivery Time: 4-15 business days.
Shipping Days: Shipments take place from Monday to Friday.
Note: Delivery times are estimates and may vary due to external factors such as weather conditions or logistical delays.
Total Delivery Time: Expect a total delivery time of 5-17 business days to receive your order.
5. Shipping Process
Reliable Couriers: We ship via DHL and FedEx
Insured Shipments: All shipments are insured. Contact our customer service for assistance in case of loss or damage during transport.
Sustainable Packaging: We strive to use environmentally friendly packaging materials to reduce our ecological footprint.
6. Track & Trace
Tracking Information: After your purchase, you will receive an email with tracking details, including the carrier's name and tracking number.
Track Your Order: You can track your order through our website. Enter your tracking number in our tracking portal to check the status.
Questions? Our customer service is ready to help with any questions about tracking your order. Click here to visit our contact page or email us at help@silkenanddreams.com.
7. Missing Items
Reporting Missing Items: Contact our customer service within 7 days of receiving your package via help@silkenanddreams.com.
Resolution: We will investigate the issue and either send a replacement item or offer a refund.
8. Return Policy
Return Period: Returns must be reported and shipped within 30 days of receipt.
Processing Time: Once we receive and inspect your return, we will process the refund within 10 business days. You will receive a confirmation email.
Refund Conditions: Refunds will be approved if the product is unused, undamaged, and in its original packaging. Defective or incorrectly delivered products will be reimbursed after inspection.
Refund Period: After approval, the refund will be processed within 10 business days through the original payment method.
Return Costs: Return shipping costs for all products are fully covered by Silken and Dreams. See section 7 in the return policy for exceptions.
9. Restocking Fee
No Restocking Fee: Silken and Dreams does not charge any fees for returns.
10. Return Shipping Costs
For Defective Products: No costs for the customer. This applies if the product is defective, damaged during transport, or incorrectly delivered.
For Customer Remorse (wrong order, does not fit, or not wanted): The actual cost of the return shipment will be covered by Silken and Dreams.
Company Information
Shop Name: Silken and Dreams
Company Name: DMD GLOBAL GROUP LIMITED
Email: help@silkenanddreams.com
Phone: +447830973574
Address: 32 Kinburn Street, London SE16 6DW, United Kingdom
Opening Hours:
Monday - Friday: 08:00 - 18:00
Saturday - Sunday: 09:00 - 17:00
We do our best to respond to your email within 24 hours.